FAQs
Does HP offer free shipping?
Yes, HP offers free shipping sitewide via the official HP Store. Shipping time for the standard free delivery option is 5 to 7 business days, depending on the item you're buying. If you'd prefer expedited shipping, there's also the option to pay extra for a speedier delivery window. Note that you can also track shipping for your orders via your HP account.
Does HP price match?
Spotted a better price at a rival retailer? The HP sales team will price match an equivalent machine through the official HP Store website. It doesn't have to specifically be n HP model to be eligible for price match - only a machine of comparable specifications. HP defines a comparable PC as one that's manufactured by Dell, Lenovo, Toshiba, Samsung & HP, and that is currently available at a major online retailer.
Does HP offer a military or student discount?
Yes to both! HP offers a 40% sitewide discount for both students and those who are affiliated with the military. These extremely generous discount programs can be accessed on the HP Education store page and the HP Frontline Heroes portal. Note that the education discount applies to both students and teachers and the Frontline discount is available to most key workers (military, healthcare, first responders). All discounts will need relevant identification to prove eligibility (a .edu email, and an ID.me account).
How can I contact HP support?
If you're looking for support or advice regarding an order, you can call the HP sales team directly on 800-565-9917. Alternatively, if you'd prefer to use a live chat or consult self-help resources, you can check out the HP contact page. For help or support with an existing HP product, you can contact HP tech support and check out a number of helpful online resources on their website.
What is HP's return policy?
HP offers a 30-day return period for most products purchased directly from HP, including laptops, desktops, printers, and accessories. The 30-day return period starts from the date of shipment or pickup, depending on the delivery method. There are a few exceptions to be aware of such as the product must be returned in its original packaging, with all the accessories, documentation, and parts that came with it. Products that have been opened or used may be subject to a restocking fee. Customized products, such as laptops with custom configurations, may not be eligible for return unless they are defective. HP also offers a separate return policy for products purchased through the HP Marketplace, which is a platform for third-party sellers. The return policy for Marketplace products may vary depending on the seller.
Hints and tips
Wait for an HP sale:
Quite possibly the most valuable tip regardless of which store you're shopping at - generally speaking you'll get the best deals and coupon codes around big retail events. The most obvious call-out here is Black Friday in November, but you'll also find smaller (but still great) sales around national holidays like Presidents' Day, Labor Day, and Memorial Day. HP usually participates in retail events so it's a great idea to hold off and see what crops up if you're relatively close to the next event.
Sign up for the HP newsletter: This is a minor tip, but a handy little way to save a bit of cash on your next offer. Navigate to the HP website to sign up to the newsletter. Not only will you be the first to know about big retail events like the ones mentioned above, but HP will also knock $10 off your next order of $60 or more in value.
Join HP rewards:
HP operates a customer reward scheme that could see you earning up to 3% back from your purchases. You can sign up for free to make sure you're earning points from the offset. While this tip isn't so handy for saving on your first order, it could be a great way to save a few bucks down the line - on replacement ink packs or computing accessories, for example.
Sign up for HP instant ink:
The instant ink subscription lets you save up to 50% on ink and plans start at just $0.99, so you'll never have to worry about buying ink again. Sign up today to receive $10 in credit.
How to use HP coupon codes
1. Browse this page to find an eligible HP coupon code, click on the entry to open a pop-up on screen, copy the relevant HP coupon code to your clipboard.
2. Next, navigate to the HP Store via the provided link to browse eligible products.
3. Once you're done shopping, make sure all products are added to your shopping basket and navigate to checkout. This can be done either by following buy button links or via the shopping cart icon in the top right corner of the page.
4. On the first page of checkout, look for a field entitled "Coupon Code", paste the relevant HP coupon code from this page into this field and click the "Apply" button.
